Questionsand Answers

We quote the whole trip before you book: the route, the vehicle, GST and the airport pickup fee. That figure is what your card is charged. It does not move for traffic, time of day, or how busy the date is. The only additions are ones you select.

No. We are a booked, pre-arranged vehicle service with an accredited commercial passenger vehicle operator licence. There is no meter and no rank.

Anything from a few hours to a year ahead. Weddings and Spring Carnival dates should be booked months out because cars run out, not because the price changes.

Yes. Australian law requires an approved restraint for children under 7, and we fit it before your driver leaves. Seats are $10 each. Tell us the age of each child.

No. We do not operate wheelchair accessible vehicles, and we would rather say so plainly than have you find out on the day.

Melbourne, Sydney, Brisbane and Perth, plus the regions around each. Open your city page for what that covers.

Yes, once an account is approved. Accounts are invoiced monthly with cost centre reporting. See the corporate page.

Nothing, and it costs you nothing. We track the flight number and your pickup moves with the aircraft.

At the kerb outside your arrivals hall. You get their name, photo and plate number by text before you land.

Yes, around the clock and at the same price. There is no night loading.

T1 is Qantas domestic, T2 is every international flight, T3 is Virgin and T4 is Jetstar, Rex and Link. Give us the flight number and we work it out.

Per car. A V-Class carrying six people costs the same as a V-Class carrying two.

Yes. Extra stops carry a flat fee per stop, shown in your quote before you pay.

Around the clock, at the same price. There is no late-night loading.

A reasonable grace period is included on every booking. Beyond it, waiting is charged in blocks and never applied without telling you.

Monthly invoicing on standard commercial terms once the account is approved. New accounts start on prepayment until a trading history exists.

Yes. Caps can be set per booking or per traveller, and anything above routes to an approver first.

Yes, and it is the most common use of an account. Flight tracking is included, so a delayed client is not a delayed car.

Yes. Every booking carries a cost centre and the monthly statement groups by it.

Six to twelve months for a Saturday in peak season. Off-peak and midweek dates hold much later.

Yes. We arrange a viewing once the date is held, so nobody is choosing from a photograph.

Ribbons are included on request. Anything beyond that we will fit if you supply it.

Weddings always run late, so we build slack into the quote. We will not leave a bridal party standing to make another job.

Yes, and it is worth booking the return with the outbound. Cars are scarce for the hour after a large venue empties.

At a nominated point clear of the venue crush, texted to you before the event finishes.

Yes. Carnival dates book out early and are quoted individually rather than from the standard table.

A Sprinter seats eleven or fourteen with luggage. For more than that we run multiple cars on one booking.

Three hours. Below that a point-to-point transfer is almost always cheaper, and we will tell you so.

Yes. Bookings of six hours or more carry a lower hourly rate, quoted when you book.

Yes. The car is held for your block, so bags stay in it between stops.

Extra time is charged in blocks at the same hourly rate. No penalty and no surprise multiplier.

A return is two transfers, each priced on the road it drives. Booking both at once means one confirmation, not a discount.

Yes, in season, to Mount Buller, Falls Creek and Hotham. Chains and conditions are the driver's problem, not yours.

Nine to eleven hours of driving. Most people who book it are moving something a plane will not take, or travelling with someone who cannot fly.

Tolls are added where the route genuinely uses one, and shown in the quote before you pay.

A V-Class takes seven with six large bags. The Sprinter 11 Seater takes eleven with eleven, and the 14 Seater fourteen with fourteen. Beyond that we run multiple cars.

No, per vehicle. That is what makes a group cheaper per head than individual cars.

Yes. Australian law requires an approved restraint under seven and seats are $10 each. Tell us the ages when you book.

The Sprinter 11 Seater carries eleven large bags and the 14 Seater fourteen. If the group is carrying skis or sporting gear, say so and we will size it properly.

Domestic. Terminal 1 handles Qantas and QantasLink domestic flights only. Every international arrival at Melbourne comes through Terminal 2.

Trust your boarding pass. Qantas uses Terminal 1 for the great majority of domestic flights, but codeshare and seasonal changes happen. Give us your flight number and we track the terminal ourselves, so you do not have to.

45 minutes of free waiting from the moment the aircraft is on the ground. That is the busiest hour at passport control covered. If a queue runs genuinely long, call the number in your confirmation and we will hold the car rather than leave.

Yes. Your confirmation email carries the driver contact and the meeting point, so it works on airport wifi with no local SIM at all. If you cannot get online, walk out of the arrivals doors and look for your name.

Virgin Australia. Qantas domestic uses Terminal 1. Terminal 3 has changed hands between carriers at other Australian airports, which is why people second-guess it, but at Melbourne it is Virgin.

Check the operating carrier on your boarding pass rather than who sold you the ticket. Easier still, give us the flight number at booking and we resolve the terminal for you.

It was built as a low-cost terminal and it sits in its own building, so it has its own roads, its own levels and its own pickup point. Everything else at Melbourne shares one complex.

Terminal 2. Every international arrival at Melbourne clears passport control at T2, including Jetstar's. Only Jetstar domestic uses Terminal 4.

45 minutes from the moment the aircraft is on the ground, free. Beyond that we stay in touch rather than leaving, and waiting time is only ever charged after we have spoken to you.

Tell us and we fix it, but the flight number already tells us. T1 and T2 are on opposite sides of the runways, so this is the one Sydney mix-up that actually costs time.

Virgin Australia, Jetstar, Rex and Link. Qantas and QantasLink are next door at Terminal 3.

Walk out and tell us, or say nothing at all: we work the terminal out from the flight number. The two are a few minutes apart on foot.

Yes. Terminal 3 is Qantas and QantasLink domestic. Every other domestic airline is at Terminal 2 next door.

You land at Terminal 1, on the other side of the runways, and Sydney Airport advises 30 minutes to an hour for that transfer. Book the pickup from T1, not T3.

The end your airline uses: Qantas north, Virgin south, Jetstar and regionals centre. We work it out from the flight number and text you the exact spot.

Tell us and we move the car. The two terminals are separate buildings, so this is the Brisbane mix-up worth catching early.

45 minutes from the moment the aircraft is on the ground, free. Beyond that we stay in touch rather than leaving.

The Airtrain runs between the two terminals in five minutes for $5. If you would rather be driven across we can do that, but the train is usually quicker.

45 minutes from the moment the aircraft is on the ground, free. Beyond that we stay in touch rather than leaving.

No, and this is where Perth catches people out. Jetstar, Qantas and Virgin Australia run domestic services from T1 as well. Several airlines operate from more than one terminal here.

Alliance Airlines, Rex, Nexus, Aerlink, and some Jetstar and Virgin Australia services. Most regional Western Australian flying goes through here.

Yes. Perth has no curfew, so the very early departure runs that a roster demands are bookable, and the price is the same at 3am as at 3pm.

Both. Qantas uses T3 and T4, and Airnorth uses T3. They stand next to each other, so either way your driver is a short walk from you.

Only for Christmas Island and Cocos services. Qantas mainland domestic flights use T3 and T4, which are a ten minute drive from T1.

Yes. Terminal 4 is a Qantas terminal. Airnorth and some other Qantas services use T3 next door.

That is at Terminal 1, a ten minute drive away in the other precinct. There is a free transfer bus, or we can drive you across.