Terms ofService

1. Who we are

Airport Run is a registered trading name of Prolific Capital Pty Ltd, ABN 49 671 513 929, an accredited and insured commercial passenger vehicle operator. In these terms, we, us and our mean Prolific Capital Pty Ltd trading as Airport Run. You means the person who makes the booking.

We operate a booked, pre-arranged vehicle service. We are not a taxi or rank-and-hail service, and we do not operate wheelchair accessible vehicles.

2. Bookings and quotes

A quote is an offer to carry you for a fixed price on the route and at the time quoted. A quoted price is held for 24 hours. After that we may requote, because road distance, tolls and demand periods change.

A booking is confirmed only when we send you a written confirmation. Until then no vehicle is allocated to you.

You are responsible for the accuracy of the pickup address, the destination, the date and the time. If those details are wrong, the price may change and we may not be able to carry you.

3. What the price includes

The fare covers the vehicle, the driver, GST, and the airport pickup fee where one applies. On the route between Melbourne Airport and the central city it also covers tolls. On other routes, tolls are added only where the route genuinely uses a toll road and are shown to you before you pay.

The price does not change for traffic, for the time of day, or because the flight or the date was busy. There is no night loading and no surge pricing.

Charges you choose are added on top and are always shown before payment: extra stops, child seats at $10 each, and meet and greet at $25.

4. Payment

Payment is by card, in full, at the time of booking unless we have agreed account terms with you in writing. Card payments are processed by Stripe. We do not store your full card number.

Accounts, where approved, are invoiced monthly on the terms set out in your account agreement.

5. Waiting time

For a pickup from a flight, waiting time is counted from when the aircraft is on the ground, not from the time you booked. You have 45 minutes of free waiting on an international arrival and 20 minutes on a domestic arrival.

For any other pickup, you have 15 minutes of free waiting from the booked time.

Beyond the free period, waiting is charged in 15 minute blocks at the rate shown in your confirmation. We will always try to contact you before waiting time starts to accrue.

6. Flight delays and cancellations

If you give us your flight number we monitor the flight and move your pickup to match the actual arrival time. A delayed flight costs you nothing and an early arrival is brought forward where we can.

If you do not give us a flight number we cannot do this, and a missed pickup caused by a flight change will be treated as a no-show.

If your flight is cancelled, tell us as soon as you know. We will move or refund the booking. Inside the cancellation window we deal with cancelled flights case by case, because it is not something you controlled.

7. Changing or cancelling

You may cancel free of charge up to 24 hours before the booked pickup time. Cancellation inside 24 hours is charged at 50 percent of the fare. Cancellation inside 3 hours, or a no-show, is charged in full.

A no-show means the vehicle attended the pickup location, the free waiting period elapsed, and we were unable to reach you on the number given.

Changes to the time, the route or the vehicle are free where we can accommodate them. A change that materially alters the trip may be repriced, and we will tell you before applying any difference.

8. Passengers and luggage

Each vehicle tier carries a stated maximum number of passengers and large bags, shown on our fleet page. We may refuse to carry passengers or luggage beyond that maximum, for safety and legal reasons, and that is treated as a no-show.

Tell us at the time of booking if you are carrying oversized items such as skis, golf clubs, surfboards, musical instruments or a pram, so we can allocate a suitable vehicle.

Australian law requires an approved child restraint for children under 7. We fit these before the driver leaves. Tell us the age of each child when you book. Child seats are $10 each.

9. Conduct and safety

The driver may refuse to begin or continue a trip where a passenger is behaving unsafely, is abusive, or refuses to wear a seatbelt. In that case the full fare is payable.

Smoking and vaping are not permitted in any vehicle. Eating and open drink containers are at the driver's discretion.

Assistance animals are always carried. Other animals are carried only if arranged at the time of booking and appropriately contained.

Where a passenger soils a vehicle, a cleaning fee equal to the cost of cleaning and the lost hire time may be charged.

10. If something goes wrong

We aim to arrive on time, every time. If we are late through our own fault and you incur a direct, reasonable and evidenced loss as a result, contact us and we will deal with it fairly.

We are not responsible for delays caused by matters outside our reasonable control, including traffic incidents, road closures, extreme weather, or airport operations.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded.

11. Property left behind

Check the vehicle before you leave it. We will make reasonable efforts to return property left behind and may charge the cost of returning it. We are not liable for property left in a vehicle.

12. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our privacy policy for what we collect and why.

13. Governing law

These terms are governed by the law of the Australian State or Territory in which the transfer is provided, and by the Australian Consumer Law. The courts of that State or Territory have jurisdiction. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.