PrivacyPolicy

1. What this covers

This policy explains how Prolific Capital Pty Ltd, trading as Airport Run, handles personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

To quote and carry out a trip we collect your name, email address, mobile number, pickup and destination addresses, the date and time, passenger and luggage counts, and any special requirements you tell us about, such as child seat ages or accessibility needs.

Where you give us a flight number we collect that and the flight's scheduled and actual times.

We collect payment through Stripe. Stripe handles your card details directly. We receive a record that the payment succeeded, the last four digits and the card type. We never see or store your full card number.

Our website collects standard analytics: pages viewed, approximate location derived from IP address, device and browser type.

3. Why we collect it

To quote, confirm and carry out your booking. To contact you about that booking, including sending your driver's details before pickup. To track your flight so your pickup matches the actual arrival. To take payment and issue receipts. To meet our obligations as an accredited commercial passenger vehicle operator. To improve the site.

4. Who we share it with

Your driver receives the details needed to complete the trip: your name, mobile number, pickup and destination, and any special requirements.

We use Stripe for payments, Google Maps for addresses and distances, a flight data provider for arrival times, and email and SMS providers to contact you. Each receives only what it needs.

We disclose information where the law requires it, including to the relevant transport regulator in connection with our accreditation.

We do not sell your personal information, and we do not share it for anyone else's marketing.

5. Where it is held

Booking records are held on servers in Australia. Some of our service providers, including payment and messaging providers, process data overseas. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

6. How long we keep it

We keep booking and payment records for seven years, which is what tax and business records law requires. Marketing contact details are kept until you unsubscribe.

7. Marketing

We only send marketing messages if you have opted in. Every message has an unsubscribe, and we act on it promptly. Messages about a booking you have made are service messages, not marketing, and you will receive those regardless.

8. Access, correction and complaints

You can ask for a copy of the personal information we hold about you, and ask us to correct it, by emailing hello@airportrun.com.au. We will respond within 30 days.

If you are not satisfied with how we have handled your information, tell us first and we will try to resolve it. If you are still not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Cookies

The site uses cookies for basic function and for analytics. You can block cookies in your browser; the site will still work, though some conveniences will not be remembered.